Returns and Exchanges

Naturally we endeavour to deliver all our furniture in good condition. At Furnitureland we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards.

It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:

- If the furniture is useable, despite the damage, we are happy for you to go ahead and use it.

- You will need to follow the instructions as stated on your order confirmation email and arrangement will be met.

- In the event that a repair cannot be made, we will replace the furniture, or give a full refund. The goods that are deemed faulty revert to the ownership of Furnitureland, and must be in our possession before monies are refunded.

- A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.

You are welcome to contact us at any time either through our Online office. E-mail us or telephone us on 01525 289614.