Cancellation and Refunds

The following information applies to orders placed via the Furniture Land website.

Items from Stock

If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by sending an e-mail or contact us on 01525 289614. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. A cancellation notice, together with your receipt, will be posted to your nominated address.

Delivered Orders

If your order has been delivered, you have 7 working days from receipt of your furniture in which to advise us that you do not want to keep the goods. All you need to do is advise us by sending an e-mail or contact us on 01525 289614.

After we have acknowledged your request, we ask that you do the following to assist with uplift of the goods:

a. Ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse. To help you, we will be happy to send out large plastic bags to cover items of upholstery. Please retain the packaging for all items of cabinet and bedroom furniture. The goods must be returned in their original wrappings.

b. Please make the furniture available for collection within 7 days.

c. We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods.

d. Please note we cannot accept the return of the following item: any partially assembled flat pack furniture, unless the item is found to be faulty.

Once the goods are back at our local warehouse and have been inspected, we will confirm the refund amount due by e-mail and make the repayment within 7 days.

A final cancellation notice together with your receipt will be posted to your nominated address.

Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.